CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: customerservice@freshframez.com
or fill in our contact form:
FAQ
01
How long does shipping take?
Orders are typically processed within 1–3 business days. Standard shipping usually arrives within 5–7 business days, while expedited shipping options are available at checkout. Once your order ships, you’ll receive a confirmation email with your tracking information.
03
How can I track my order?
As soon as your order ships, you’ll receive an email with a tracking number and a link to monitor your package. If you don’t receive a tracking email, please check your spam folder or contact our customer support team for assistance.
05
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also accept secure digital payment options such as Apple Pay, Affirm, PayPal, and Klarna.
02
I received the wrong order. What should I do?
We’re sorry for the mix-up! Please contact our customer support team within 7 days of receiving your order. Include your order number and photos of the items you received, and we’ll work quickly to send the correct product and provide return instructions if needed.
04
Do you offer discount codes or promotions?
Yes! We regularly offer exclusive discounts, seasonal sales, and special promotions. Sign up for our email newsletter or follow us on social media to be the first to know about new deals and receive exclusive discount codes.
06
Do your glasses come with a warranty?
Yes! Every pair of FreshFramez eyewear includes a 12-month limited warranty covering manufacturer defects in materials and workmanship. This warranty does not cover accidental damage, misuse, scratches from normal wear, lost or stolen items, or damage caused by improper care.
Frame Care
How do I care for my glasses?
To keep your FreshFramez looking their best:
Always use the microfiber cleaning cloth provided.
Clean lenses with lens-safe cleaner or lukewarm water and a small drop of mild soap.
Avoid paper towels, tissues, or clothing, as they can scratch the lenses.
Store your glasses in their protective case when not in use.
Never leave your eyewear in a hot car or expose it to excessive heat, which can warp frames and damage lens coatings.
Use both hands when putting on or removing your glasses to help maintain proper frame alignment.
Need More Help?
Our customer support team is always happy to assist you with orders, product questions, warranty claims, and style recommendations. Contact us anytime—we’re here to help you find your perfect frame.